Tech 11 April 2018

Gerald Fenech

Ledger investigates wallet’s sudden lack of Bitcoin Cash support

The Ledger team has resolved the reported sudden lack of Bitcoin Cash support on its wallet.

On Wednesday, a Ledger spokesperson confirmed to CoinGeek that “this issue has now been resolved.”

“Recent updates to Bitcoin Cash infrastructure resulted in Ledger customers seeing inaccurate balances displayed on their BCH Wallets. As a result of Bitcoin Cash infrastructure changes, Ledger software was temporarily unable to acquire balance and transaction information from the Bitcoin Cash blockchain. This issue has now been resolved. Customers do not need to take any action, and BCH balances will be updated automatically. We apologise for any inconvenience,” the spokesperson said.

On the Reddit forum /r/ledgerwallet, users complained that they have been unable to access their funds on the Ledger wallet for the past two days due to technical problems. Some users reported encountering problems with their transactions if they use BCH as currency, while others are completely shut out of their balances.

According to a Reddit user who wanted to transfer from Coinbase to Nano S, transfers involving SegWit-Coin BTC, LTC and ETH went through just fine but the BCH transaction did not work although the QT Code was scanned accordingly for funds to be received. The user complained that after 36 hours nothing had happened. The situation has created consternation amongst Ledger Wallet users who have taken to social media to voice their concerns.

Ledger Wallet initially addressed the incident in a tweet and also posted an “Active Incident” report after the degraded performance of BCH transactions. The report, which was lodged on April 9 at 7:10 a.m. UTC, noted that “the new version of Bitcoin ABC (Bitcoin Cash node) breaks compatibility with our parser.” This resulted in incorrect result balances on the Ledger Wallet, according to the team.

Ledger maintained that all funds were safe and can still be accessed in emergency situations using the software wallet Electron Cash.

Despite the immediate response, users still hit out at Ledger over the company’s inordinate amount of time it took for the problem to be solved. Nicolas Bacca, CTO of Ledger, addressed the issue, saying:

“The team is still investigating. I’m not following this closely, but if invalid data was fed into our parser it could be necessary to reparse the whole chain which will take a few days. Thanks for your patience, and feel free to open an issue on Electron Cash github if it isn’t working properly… for any blogger trying to misquote me—this means that another team is working on it as fast as they can, but not myself.”

Meanwhile, CEO Eric Larchevêque assured its clients that Ledger’s entire infrastructure engineering team “is working on fixing the outage since we have been aware a day ago.”

The incident report previously stated: “Our main servers are now synced and running. We’ll run on a degraded infrastructure the time for us to ensure that everything is fine (next 12 hours). Once we’re sure that everything is running smoothly, we’ll apply our patches to Ledger blockchain explorer and the BCH daemon before we sync the rest of our infrastructure.”

Note: Tokens on the Bitcoin Core (SegWit) chain are referenced as BTC coins; tokens on the Bitcoin Cash ABC chain are referenced as BCH, BCH-ABC or BAB coins.

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